Some Electric Forecourts® feature a Little Fresh store powered by Amazon’s Just Walk Out (JWO) technology. This allows customers to enter by tapping a contactless card or smart device, pick up what they need, and exit without queuing or using a checkout.
The system uses sensors and cameras to track selected items and automatically charges the payment method used to enter. No biometric data is collected. A £10 pre-authorisation is applied at the gate. If there’s an issue at entry or with payment, support is available from the onsite staff.
- How do I enter the store?
Tap a contactless card or smart device at the entry gate. Only one tap is needed per group. - Is there a charge to enter?
A £10 pre-authorisation is applied to validate the payment method. This is not a charge. - What if I don’t have £10 in my account?
The gate won’t open. The customer should be directed to onsite staff for support. - How do I get a receipt?
Customers can scan the QR code at the exit or sign up in-store to receive a receipt by email. - What if a customer is charged the wrong amount?
- While still on site: onsite staff can process a refund using handheld tech
- After leaving: the customer should submit a request via our support form
- Is the store accessible?
Yes, entry gates accommodate wheelchairs, scooters, and pushchairs. - What if a customer needs help reaching shelves?
They can ask onsite staff before entering, request help while in the store, or ring the bell at the alcohol cabinet inside.