GRIDSERVE reserves a pre-authorisation fee of £10 at our EV charging locations when paying via contactless.

Our software instructs the cancellation process immediately and, for most customers, the money returns to their account within minutes.

On rare occasions, this hold may take a little longer. If you’ve waited for more than 24 hours for the pre-authorisation fee to clear or would like to speak with a member of our team, please contact our customer support team here.