When you open our app for the first time, you’ll be prompted to create an account. The process is intuitive and the app will guide you through the process every step of the way.

Just to help you see how easy it is, we have outlined the step-by-step instructions below:

• Click on ‘create an account’.
• Fill out your basic personal details.
• Enter the one time verification code sent to your email. We send this to check you have entered the right email address.
• Set your account password.
• Opt-in/opt-out of promotional communications from GRIDSERVE.
• Read the Terms and Conditions and make sure you’re happy.
• Congratulations! That’s your new account all set up.
• Add a payment method (optional).
• After setting up your account, you’ll have the opportunity to streamline the charging experience by adding a payment card directly to the app. This means fewer steps at the charger since you won’t need to physically tap your card on the payment device.
• Follow the on-screen instructions to securely add your preferred payment method, noting that you can add more than one contactless card or use Apple Pay or Google Pay.